Refund Policy
Last updated: August 9, 2025
7‑Day Money‑Back Guarantee
If you’re not satisfied with your purchase, you may request a refund within 7 days of the original transaction date, subject to the conditions below.
Eligibility
- Digital products: refund allowed within 7 days if not substantially used or downloaded in full.
- Services: refund allowed within 7 days if work has not been substantially performed or delivered.
- Customized/consulting engagements may be partially refundable based on work completed.
Non‑Refundable
- Third‑party fees, domain registrations, and pass‑through costs.
- Fraudulent, abusive, or policy‑violating usage.
How to Request a Refund
- Email support@swinfex.com from your purchase email.
- Include order ID, product/service name, and your reason for the request.
- We’ll review and respond within 2–5 business days.
Processing
Approved refunds are issued to the original payment method. Bank processing times vary and may take 5–10 business days to appear on your statement.